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Travel Agency - Business Manager

Job Description and Requirements

Travel Agency - Business Manager

A business manager acting as General Manager for the small department of Travel Agency within a bigger organization of different business activities. The business manager is in charge of the whole department of travel agency, and his/her ultimate objective is to match the three most important objectives of any business which are; profitability, sustainability and growth.

The above three main but standard objectives has to be met through different business practices, staff trainings, tariff designing’s, cooperation with different vendors and suppliers, sales and business development,  and monitoring daily and monthly performances of different individuals. Out of the several main focus areas, sales is particularly a key success factor for this position.


  • Develop goals and objectives that tend to growth and prosperity
  • Design and implement business plans and strategies to promote the attainment of goals
  • Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)
  • Organize and coordinate operations in ways that ensure maximum productivity
  • Monitoring the work of employees and provide feedback and counsel to improve efficiency and effectiveness
  • Maintain relationships with customer/partners/vendors/suppliers
  • Gather, analyze and interpret external and internal data and write reports
  • Assess overall company performance against objectives
  • Flexibility Represent the company in events, conferences etc.
  • Ensure adherence to legal rules and guidelines

Above are standard requirements, while as manager the key is how to differentiate our services and products compared to others (determining competitive advantages) where these advantages are appreciated by customers so it makes (the added value)


  • Proven experience as business manager or relevant role (track record).
  • Good enough organizational and leadership skills to lead teams and be a manager for independent profit center.
  • Cross cultural experience and good communication & interpersonal abilities
  • Understanding of diverse business processes and strategy development
  • Standard knowledge of MS Office, databases and information systems
  • Good understanding of research methods and data analysis techniques
  • BSc/Ba in Business Management or relevant field; MSc/MA will be a plus
  • Fluent English and Arabic speaking, reading and writing. Kurdish and any other language will be and added on value.

Work experience

  • 10 years general working experience, recently in higher management roles, sales and/or business development.
  • Physical fitness to enable one to perform the expected duties.
  • Ability and flexibility of traveling.