International Rescue Committee
This job is closed

Community Outreach Officer

Job Description and Requirements


Founded in 1933, the International Rescue Committee is one of the most prominent international organizations working in relief, rehabilitation, protection, post-conflict development, resettlement services and advocacy for those uprooted or affected by violent conflict and oppression. Since 2007, IRC has worked with refugees and other vulnerable populations in Jordan.  Programs under the leadership of the IRC’s Women’s Protection and Empowerment (WPE) unit focus on interventions that address Gender Based Violence (GBV), specifically violence against Syrian and Jordanian women and girls.


In coordination with the humanitarian community and the Government of Jordan, the IRC's women and girls assistance program for Syrian refugees and vulnerable Jordanians includes urban based assistance (Mafraq, Ramtha, Irbid) as well as technical support partnerships with national institutions and organizations in. The IRC's direct assistance programs help to ensure that women and girls and survivors of GBV have access to:  primary and reproductive health care; case management, counselling and emotional support for survivors of gender based violence; Mental Health and Psychosocial Support (MHPSS) as well as cash assistance. Services are accessible through two clinics in Ramtha and Mafraq, three Women’s and Girls’ Centres in Mafraq, Ramtha and Irbid, three mixed spaces and mobile service delivery.  The IRC works to ensure that these services are inclusive of survivors of GBV and women and girls with disabilities as well as specifically tailored for child survivors of GBV and adolescent girls. At a national level, the IRC is leading multiple capacity building and technical partnership initiatives alongside government ministries, UN agencies and organizations including inter agency case management trainings, clinical care for sexual assault survivors (CCSAS), and the roll out of the  Inter Agency National Standard Operating procedures (SOPs) on GBV and Child Protection in Jordan. 



The WPE Community Worker (CW) will be responsible for working with the WPE IRC staff, including outreach counselors and counselors based in the ICR’s clinics and Women’s and Girls’ Community Canters in Amman, IRC volunteers, partners, local authorities and community leaders engaged in GBV prevention and response. S/He will take a lead role in identifying and mapping local partners and key community resource persons at the start of the project, including INGOs, NGOs, CBOs, local authorities, community leaders and women’s groups that will promote the prevention of GBV. S/he will also lead the design and rollout of information and awareness sessions on GBV basic concepts and available response services, in close collaboration with local partners, CFSs and other NGOs operating in the same communities.  S/He will conduct home visits and large community mobilization events. S/He will support the delivery of quality mobile case management and psychosocial support in the outskirts of Azraq ensuring that the program meets the best practices.

The position is based in Amman. The Community Worker reports to the Senior Community Outreach.


Major Responsibilities:

  • Establish Work plan to ensure proper start up of the project in accordance with the donor expectations and standards.
  • Work closely with the community outreach team, the Senior Outreach Officer and the rest of the WPE team to continuously design and adapt the community outreach and mobilization strategy
  • Conduct initial needs assessment and service mapping in the targeted locations to ensure design and implementation of adequate services and coordination with other international and national actors.
  • Conduct initial assessments and community mapping to identify key CBOs, community leaders and potential women’s groups or other community initiatives supporting vulnerable women and girls
  • In collaboration with women and girls and other community members, support the identification of safe spaces in communities adapted to the mobile delivery of services.
  • Conduct regular awareness raising sessions in communities, including in child-friendly spaces, schools and other places of gathering initially identified as accessible by community members.
  • Support the establishment of women’s groups in communities and build their knowledge on the Standard Operating Procedures (SOPs), referral pathways, and services available.
  • Conduct home visits and community mobilization events.
  • Raise awareness on the Inter Agency SOPs and referral pathway for GBV services based on needs assessment, service mapping and capacity assessment of potential partners.
  • Support and lead trainings on GBV basic concepts, risk identification and mitigation, SOPs and referral pathway.
  • Ensure the establishment and maintenance of effective engagement with communities and with local government partners, to ensure responsive and sustainable programming.
  • Support the roll out of referral pathway/SOPs with program partners.
  • Assist community leaders and service providers in implementing prevention mechanisms within their functions.
  • Work closely with the senior community outreach officer, the communication department and the WPE program manager to develop effective Information, Education and Communication tools.
  • Establish and maintain collaborative relationship between IRC and other partners.
  • Provide weekly updates and monthly reports on the progress of implementation.
  • Any other duties as assigned by the supervisor.


Key Working Relationships:


Position Reports to:  Senior Outreach Officer
Position directly supervises:  None

Indirect Reporting:  None

Other Internal and/or external contacts:

Internal:  WPE Outreach Counselors, WPE counselors, Deputy Program Manager

External:  Community leaders/ CBO supervisors/NGO local staff/INGO focal point for mobilization activities and referral pathways


Job Requirements:

  • University degree in field of gender-based violence, social work, community work or related field.
  • Approximately 2-4  years of experience in conducting awareness sessions, trainings in GBV in emergency settings. Experience in social works is desirable.
  • Excellent technical skills in community mobilization / GBV/case management in humanitarian settings.
  • Familiarity with international guiding principles and best practices required on GBV in conflict/humanitarian settings.
  • Understanding of concepts of protection, do no harm, accountability, transparency.
  • Understanding of the gender-rooted power inequalities and their impact on women’s and girls’ and broader communities.
  • Experience services mapping, conducting assessments and using participatory approaches.
  • Experience working with NGOs, community leaders, religious leaders and local authorities.
  • Strong  project planning, organizational, interpersonal and communication skills.
  • Flexible and desire to work in different locations.
  • Ability to work in unstable security environments, and under administrative and programmatic pressures.
  • Ability to write clear and concise reports.
  • Computer skills, in particular Outlook, Microsoft Word and Excel
  • Fluency in Arabic and English


Working Environment:

This position will be based out of the Women’s and Girls’ Centers in Amman but is expected to provide services in communities as part of IRC outreach work. 

Only Applicants who apply through the link will be considered :