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Program Manager

Job Description and Requirements

Job Title:                      Program Manager

Report to:                    Head of Mission

Supervision of:            Program Officer

Duty Station:                Amman Office with frequent visits to field offices


INTERSOS is an Italian humanitarian organization on the first line that works all over the world bringing assistance to people in danger victims of natural disasters and armed conflicts.

INTERSOS, with its own humanitarian operators, intervenes to effectively meet the needs of people in crisis, with a particular attention to the vulnerable groups, as women and children. It provides first aid, food, shelter, medical assistance and basic goods. It ensures that basic needs, as education, clean water and health, are met.

Following the conflict in the Syrian Arab Republic and the deterioration of the humanitarian situation which is negatively affecting also the neighbouring countries, since 2012 INTERSOS has resumed the operations in the Middle East to contribute towards ensuring emergency relief and social protection assistance for the Syrian refugees fleeing their home in search of safety, with special focus on most vulnerable groups (children, women, elderly and persons with special needs).

In Jordan, INTERSOS has focused its humanitarian response on supporting Syrian families displaced across urban and rural areas, as well as vulnerable host communities, with a programme that concentrates on protection and protection mainstreaming within the different sectors of intervention that compose the Country Strategy (Protection, Child Protection, Education in Emergency, WASH, Shelter and Basic Needs including Cash and Winterization Assistance).


In the framework of the actions implemented within the Protection component of INTERSOS program in Jordan, the Programme Manager is responsible for the timely, quality and effective implementation of the activities, of the achievement of the expected results, as well as of the financial management of the projects under his/her responsibility.


Under the direct supervision of INTERSOS Head of Mission, the Programme Manager will be responsible for the following:

  • Guarantee overall coordination and supervision of the projects and activities related to the Protection component of INTERSOS program;
  • Prepare, supervise and approve the planning and design of the projects and activities under the Protection component of INTERSOS program;
  • Guarantee correct implementation and timely follow-up of projects and activities under the Protection component of the Program, as well as proper financial management, making sure that activities and costs are documented, justified and therefore checkable;
  • Support the Head of Mission (HoM) and Protection Advisor in defining all the operating processes required to ensure a proper management of the Protection component of the Program, ensuring that they are in accordance with INTERSOS procedures and policies;
  • Within the Protection component of the Program, ensure overall respect of INTERSOS Model, which defines the principles of legitimacy and correctness, segregation of duties, traceability, accountability and control in the performance of duties;
  • Support the HoM and the Protection Advisor to guarantee information on Protection programs, relevant guidelines, analysis etc. are duly and timely shared with relevant colleagues of INTERSOS Mission in Jordan;
  • In coordination with Protection Advisor, guarantee technical support, back up and training on Protection issues to national and international staff deployed to Jordan mission;
  • To participate as a member of the extended Senior Management Team (eSMT) established within mission;
  • To contribute to the formulation and development of protection strategies in Jordan, and their implementation in accordance with the mandate, strategies and priorities of the Organization;
  • To support the Protection advisor in providing the SMT with constant and well-grounded advice on Protection trends, dynamics, needs, and gaps in Jordan;
  • Support the drafting process of new proposals in the framework of the Protection sector;
  • Prepare and/or supervise the drafting of all required narrative and financial reports, of projects under his/her responsibility, or implemented within the Protection component of the Program;
  • Support the HoM and Program Coordinator in ensuring that reports are completed and submitted in accordance with deadlines and compliance requirements; 
  • In the framework of the Protection component, support the Head of Mission to maintain constant relations with relevant donors and stakeholders at National and Governorate level;
  • Represent, or ensure representation of INTERSOS in relevant working groups, task forces and coordination fora at national level, and supervise the representation of INTERSOS in coordination fora at local, and governorate level; representation is to be guaranteed according to the “INTERSOS Representation plan” approved by the SMT;
  • In coordination with the HoM and Program Coordinator, ensure adequate INTERSOS representation during partners and donors visits related to the Protection component of the Program;
  • In coordination with the HoM and Program Coordinator, guarantee representation in and coordination with relevant actors and bodies operating in the framework of Protection programs (i.e. ad hoc task forces, other coordination fora etc.);
  • In coordination with the HoM and Program Coordinator, S/he actively contributes to fundraising efforts through meetings with stakeholders, advocacy on specific cases, donors platform etc;
  • In coordination with the HoM and Program Coordinator, liaise with the Communication Department in the HQ, ensuring that reports, pictures, documentation and any other visibility material related to the Protection Component of the Program are duly shared and provided. 


  • Ensure maintaining high confidentiality of information, up to date documents, including processes and verification.

Human Resources:

  • Ensure good HR practice for staff under her/his supervision, including the promotion of a friendly and professional working environment, and providing opportunities for staff development and learning.
  • Ensure performance appraisals are conducted regularly for staff under her/his supervision, as per INTERSOS HR policies and procedures.
  • Advocate and plan for professional development of staff under her/his supervision.
  • Provide input to, and deliver, where applicable, training for staff under her/his supervision to increase their responsibilities in order to build capacity, and ensure sustainability of programs.

Working Relationships:

  • Proactively engage with your supervisor and key staff.
  • Proactively engage on a regular basis with your supervisor to develop working networks to seek advice where needed.


  • Represent INTERSOS in a positive and professional manner to contribute to the creation of a positive image and overall credibility of the organization, notably through the application of INTERSOS mandate, ethics, values and stand-point with regard to other actors.


  • Ensure the application of, and compliance with, security protocols and policies of you and your supervised staff.



  • University degree in programme management, social studies, psychology, or relevant field.

Professional requirements

  • Ideally at least 4 years of professional experience in programme management, ideally in the protection sector.
  • Extensive field experience and an in–depth knowledge of refugees assistance issues;
  • Experience working with INGOs and local partners.
  • Demonstrated experience in staff supervision.
  • Solid understanding of donor requirements and compliance issues.
  • Strong organizational skills and ability to manage efficiently multiple priorities, deadlines and tasks.
  • Strong communication and reporting skills.
  • Strong interpersonal and intercultural skills.
  • Ability to work under high pressure.
  • Resourcefulness and attention to detail.
  • Good working knowledge of MS Office or equivalent.
  • Readiness to commit and adhere to the values, mission and vision of INTERSOS


  • Arabic
  • Fluency in English is mandatory

Personal requirements

  • Works well in a team.
  • Tolerance for differences, and comfortable working in a multi-cultural environment.
  • Ability to work and adapt in different environments.
  • Very strong interpersonal skills: strong communication and diplomatic skills
  • Practical thinker, and a problem-solver.

INTERSOS is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to age, gender, disability, sexual orientation, socio-economic status, ethnic origin, or religious orientation.


The centrality of human being is the key principle underpinning all INTERSOS’ values and interventions. It underlines the importance of the principles of equality, justice, peace, solidarity and the duty of every human being to help all those in need or distress, without influence of any kind. We value:

  • Borderless
  • Impartial
  • Independent
  • Sensitive to local cultures
  • Attentive to local capacity
  • Professional in solidarity
  • Transparent