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Field Service Engineer

Job Description and Requirements

Field Service Engineer - Kuwait

Deliver business value through Right and Fast partnership 

The purpose of this position is to perform and provide counsel on expert emergency, maintenance, testing, engineering, programming, designing, and start-up technical support across any type of electrical or mechanical equipment, systems and subsystems (including software where applicable) from simple to moderately complex in nature. Performs or provides counsel on diagnosing and repairing equipment and systems (both hardware and software) beyond the capability of other Service technicians. 


  • Service and maintenance of Honeywell and third party equipment (as per trade expertise).
  • Prepare the shop drawings and application projects specifically for service projects / quoted reactive work.
  • Supervision of field installation, cabling in service projects / quoted reactive work.
  • Determine equipment and accessory needs for implementation and inform FSL or FSS in time.
  • Carry out design works, programming of HVAC controllers, Fire Panels, Access Control Panels.
  • Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients.
  • Ensure delivery of value to Honeywell clients and customers.
  • Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader.
  • Follow the Honeywell SOPs, HSE and quality systems while delivering the periodic maintenance services as well as the execution of spot services and SLJs.
  • Achievement, measurement and reporting of performance indicators and site service objectives.

Created with SnapValidate customer requestEducate customer and field techniciansWrite documentation used by field techniciansEnsure Right and Fast DeliveryYOU MUST HAVE

  • Bachelor's degree in Engineering in line with Kuwait Society of Engineers regulations
  • More than 10 years’ experience servicing HVAC, Fire, Security or access entry and alarm systems.
  • Excellent Honeywell product knowledge


  • Ability to interact and build relationships with customers.
  • Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role.
  • Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer’s requirements.
  • Must be able to work with limited supervision and direct contractors or other service technicians.
  • Good communication both written and verbal.
  • The ability to work under pressure.
  • Strong commitment to safety and safe working environment.
  • Arabic language proficiency preferred


  • Continued Professional Development


  • Category: Engineering
  • Location: Al Nakib Bldg, Abu Bakr Al-Sadeeq St, PO. Box 20825, Kuwait, KWT 13069 KWT
  • Nonexempt