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Job Description and Requirements

• Ensure efficient and proficient support to Data Center customers (24/7).
• Response efficiently to customer technical requirement through available tools ( email, phone, online portal, etc) and take necessary action based on customer request and follow-up the cases till closed.
• Provide onsite support to customers and provide technical support to other DCS team members in order to give efficient and proficient support to Data Center customers.
• Assist in implementing appropriate working procedures, standards and guidelines for Data Center Operations functions to ensure prompt, efficient and reliable infrastructure and eHosting solutions support to Data Center customers.
• Direct Report/Escalate to the onsite supervisor and Management in case of any major activates, customer violation, emergency, major planned or un planned outages/Hazardous
• Working knowledge of BI architecture, data warehousing concepts, and data visualization best practices
• Provide various network cable Patching requirement such as UTP cables patching from customer racks to CPP, interconnect Fiber patching cords, etc
• Assist customer in fault diagnosis and troubleshooting efforts to quick/resolve reported faults in his hosted setup.
• Provide Basic and Advanced Remote Hand services to customers, partners and Etisalat internal departments
• Undertakes full responsibility of all equipment in his area. Perform any other related duties as required. Maintain updated records
• Respond to any internal/external customer s query in coordination with all concerned.
• Experience in systems design and have a basic understanding of development, database development, testing, and integration methodologies preferred.
• Development of Portlets and Web Services for Remote Portlets for a Web Portal Platform.
• Hands-on experience with Micro Strategy SDK for customizations of both the Web & Mobile Apps
• Experience with application object development, including metrics, templates, and filters
• Experience directly related to the development of MS SQL driven applications.